Questions concerning payments
There are several ways of payment you can choose the most appropriate for you:
- pay by cash by your representative or yourself.
- pay via international systems of urgent money transfer
- using your credit card
No, all prices on our website include rent, utility bills and cleaning services every 3 days. Additional charge my occur if you pay with your credit card - to get more information, read our Payment Policy.
All prices on our website are inclusive of all taxes and commissions. There are no additional commission or any extra charges.
At the day of your check-out our representative will come and check the apartment is in its original condition, in which case the security deposit will be fully refunded.
Most apartments have Internet access. You can check the description if the apartment has broadband Internet. The payment for using the Internet depends on the apartment. There is no unlimited Internet access and it is often limited to 250 Mb per day. If you exceed the limit you will be asked to pay for it. Some apartments require payment for each Mb, which is usually about 0.50-1.00 hryvna.
In order to make long distance calls we recommend you use a cellular phone. You can also buy a card for international calls as it will be cheaper.
When we secure a room for you, we will have to refuse accommodation for other potential customers if their booking is for the same apartment and overlaps with yours. To cover our losses in case of no-show, we require a deposit, which might not be refundable if you cancel or change your arrival date.
Your deposit won't be refunded if you make any changes to your booking less than 10 days prior to your arrival.
In case of no-show up your payment will not be refundable.
Any payments for airport/train transfers are fully returned if you cancel prior to your check-in date. Payment for these services will not be refunded if cancelled on or after the check-in date.
The rent amount will not be refunded if you leave the apartment earlier than the confirmed check-out date.
You will be asked to sign a rental agreement upon your arrival. You will also be required to pay a security deposit of $100, which will be returned to you at check-out. (This deposit will also cover extra costs, if you extend the Internet usage allowance of 250Mb per day which is included in the rent).
We offer very competitive and reasonable prices for all our services including apartments rent. We also offer attractive discounts for customers, who book our apartments for longer periods of stay. Finally, if your stay is longer than 14 days you will be entitled to one complimentary transfer to/from the airport, bus/train station (of your choice).
In case of no-show at the agreed date, your deposit and any payments for requested services are not refundable.
FAQ